Trustly is an open banking payment PSP operated by Sweden's Trustly Group AB, letting consumers complete an account-to-account payment by simply logging into their online banking, with no separate sign-up required. This page covers a specific provider's solution, not open banking as a generic category.
In Germany, where demand for account-based payments is strong, Trustly's advantage lies in its sign-up-free UX and merchant-facing features. Beyond simply initiating a transfer, it provides operational functions such as account verification, refund processing, and payouts at the PSP level, and it covers Europe broadly from a Nordic base.
It suits businesses with frequent refund and payout activity, such as those with two-way flows of funds, and merchants who want to use open banking payments while leaving the operational burden to a dedicated provider solution. For the concept of the method itself, see the Open Banking page.
The consumer selects their bank on the payment screen and completes online banking authentication (SCA) through the Trustly interface, which initiates the transfer, and the merchant receives real-time payment confirmation. A key difference from generic transfers is that refunds and repayments can also be processed through Trustly's own features, using the same account information.
Trustly's bank coverage and industry acceptance policy in Germany can change over time, so please confirm with Hecto Financial in advance whether your target customers' primary banks are supported.
※ This section describes the general support process and does not guarantee actual integration availability for a specific merchant. Please confirm exact coverage and fees through consultation.
Confirm contract eligibility based on domestic business status
The integration method and priority vary depending on your online sales channel mix, such as your own store, open marketplaces, or mobile apps
Advance confirmation is needed to check whether your business falls under Trustly's restricted-industry policy
Confirm compliance with EU payment regulations such as PSD2 and SEPA (see the official sources below)
Euros (EUR) transferred via Trustly are received by Hecto Financial, then converted and settled to the Korean merchant in one of three currencies -- USD, KRW, or JPY -- as specified in the contract.
Refunds are processed by re-transferring funds to the original account through Trustly's refund feature; manage processing deadlines with the EU's 14-day withdrawal right for German consumer transactions in mind.
Hecto Financial's team will work with you to review the right combination of payment methods for the German market.
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