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🇧🇷 Brazil NuPay Payment Integration Guide

NuPay is the online payment button from Nubank, one of the world's largest digital banks. Since payment completes with just an approval in the Nubank app, with no card number entry, it's a method worth attention for merchants trying to reduce checkout drop-off among Brazil's younger customers.

When to consider NuPay payments in Brazil

Nubank is a digital bank based in Brazil with over 100 million customers, and for younger users it's often effectively their 'first financial app.' Even in a market where Pix accounts for over roughly 40% of online payments, Nubank customers can choose balance, card, or installments from within the NuPay button inside the app, and this tends to produce a higher completion rate than card-entry payments.

For subscription services and commerce sold primarily through mobile apps, and for fashion, beauty, and gaming merchants with a high share of customers in their 20s and 30s, NuPay lets you target Nubank's customer base precisely. Since the merchant never handles card information, it can also reduce drop-off among customers concerned about payment security.

Nubank
Operator
Over 100 million (concentrated in Brazil)
Customer base
In-app approval on Nubank (balance, card, installments)
Payment method
Real-time
Approval

Basic flow of NuPay payments in Brazil

When a consumer selects NuPay at checkout, an approval request is sent to the Nubank app, and the consumer approves the payment by choosing account balance or a card (including installments) inside the app. It's an in-app approval structure where no card number is entered into the merchant's checkout screen. Hecto Financial receives the approved funds in BRL, converts them, and settles the merchant in Korea in the contracted currency among USD, KRW, or JPY.

Hecto Financial's NuPay coverage

Through Hecto Financial, merchants in Korea can consider adopting NuPay without entering into a separate contract with Nubank. Since it's an in-app approval method, you also need to review the conversion flow within your mobile web and app checkout UX, and availability and terms are determined based on industry and transaction-volume review.

※ This section describes the general support process and does not guarantee actual integration availability for any specific merchant. Please confirm exact coverage and fees through consultation.

What to check before applying and integrating

  • Business registration country

    Confirm contract eligibility for merchants registered in Korea

  • Sales channel

    The integration method and priorities differ depending on your online sales channel mix, such as your own site, open marketplaces, or mobile apps

  • Product category

    Confirm in advance whether your category falls under restricted industries per NuPay's operator merchant policy

  • Local regulatory compliance

    Confirm compliance with Brazil's payment and foreign exchange regulations (see official sources below)

Settlement currency, settlement cycle, and refund terms

NuPay revenue is received in BRL and, after conversion, paid out in the USD, KRW, or JPY specified at contract time, with the settlement cycle following the contract terms. Refunds are returned to the consumer's Nubank account based on the original transaction, and it's good practice to reflect a refund-processing deadline in your internal policy that accounts for the 7-day right-of-withdrawal period set by Brazil's CDC.

Brazil NuPay payment FAQ

QHow is NuPay different from Pix?
Pix is central-bank infrastructure that works regardless of bank, while NuPay is an in-app approval payment exclusive to Nubank customers. NuPay's differentiator is that it lets customers choose card installments inside the app, in addition to balance.
QCan I offer installment sales through NuPay?
Yes. When a consumer chooses card installments in the Nubank app, the payment goes through using Brazil's characteristic parcelamento structure. Settlement terms applied to the merchant are set separately by contract.
QWhat are the settlement currency and cycle?
Funds received in BRL are converted and settled in the contracted currency among USD, KRW, or JPY, with the cycle following the contract terms. Please confirm the exchange-rate application timing before signing.
QHow do I handle it when a Brazilian consumer withdraws from a purchase?
Under Brazil's consumer protection law (CDC), online purchases can be withdrawn within 7 days of receipt. Respond with a refund of the original NuPay transaction, and guiding the withdrawal request channel in Portuguese can reduce disputes.

Official sources on payments in Brazil

Inquire about NuPay payments in Brazil

Hecto Financial's team will work with you to review a payment method mix suited to the Brazilian market.

Contact us