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🇧🇷 Brazil ITAU Payment Integration Guide

Itaú Unibanco is widely regarded as the largest private financial group in Latin America, based in Brazil. It works as a bank-button method: a consumer selects Itaú at checkout, logs into their own online banking, and approves the transfer — putting the trust Itaú's customer base already has to direct use.

When to consider ITAU payments in Brazil

Even after Pix rose to the top spot in Brazilian online payments at over roughly 40%, the consumer habit of completing payments inside their primary bank's app remains a source of demand for bank-button payments. Itaú, Brazil's largest private bank, has a vast retail customer base and app user base, so for Itaú account holders, approving on this familiar screen carries a lower psychological barrier than entering card details.

For industries where trust heavily influences purchase decisions — such as financial services, insurance, and education — or for merchants with a high share of middle-aged-to-older Itaú customers, placing a bank button alongside Pix broadens account-based payment options. Since it's unusable by other banks' customers, it's common to bundle buttons for four or five banks together rather than adopting one alone.

Itaú Unibanco
Operator
Brazil's largest private bank
Position
Online banking login followed by transfer approval
Payment method
Real-time (subject to bank processing)
Approval

Basic flow of ITAU payments in Brazil

When a consumer selects Itaú at checkout, they are redirected to the Itaú online banking login screen, and after authenticating, they confirm and approve a pre-filled transfer to complete the payment. The approval result is notified to the merchant in real time. Hecto Financial receives the funds in BRL, converts them, and settles them in the contracted currency among USD, KRW, or JPY, and the order can be confirmed as soon as the transfer completes.

Hecto Financial's ITAU coverage

Through Hecto Financial's integration, merchants in Korea can consider bank-button payments without partnering directly with Itaú. Since this method is limited to consumers with an Itaú account, it's worth discussing together whether to bundle it with other bank buttons such as Bradesco, Banco do Brasil, and Santander.

※ This section describes the general support process and does not guarantee actual integration availability for any specific merchant. Please confirm exact coverage and fees through consultation.

What to check before applying and integrating

  • Business registration country

    Confirm contract eligibility for merchants registered in Korea

  • Sales channel

    The integration method and priorities differ depending on your online sales channel mix, such as your own site, open marketplaces, or mobile apps

  • Product category

    Confirm in advance whether your category falls under restricted industries per ITAU's operator merchant policy

  • Local regulatory compliance

    Confirm compliance with Brazil's payment and foreign exchange regulations (see official sources below)

Settlement currency, settlement cycle, and refund terms

Funds coming in through Itaú transfers are received in BRL and, after conversion, paid out in the USD, KRW, or JPY chosen in the contract. Refunds for bank-transfer-type payments are processed as a return transfer to the consumer's account, so it's best to define the refund process and expected timeframe in advance to prepare for 7-day right-of-withdrawal requests guaranteed under Brazil's CDC.

Brazil ITAU payment FAQ

QCan consumers who aren't Itaú customers use this method?
No. It's exclusive to consumers with an Itaú online banking account, so to broaden coverage you need to also offer other major bank buttons or Pix.
QWhat's the difference between Pix and a bank-button transfer?
Pix is central-bank infrastructure for transferring via QR code or key regardless of bank, while a bank button is approved on a specific bank's own online banking login screen. Bank buttons feel more natural to customers who trust their primary bank's screen.
QHow long does payment confirmation take?
Since the transfer approval result is notified in real time, you can confirm the order without waiting to verify a deposit. That's the biggest difference from asynchronous methods like boleto.
QHow is the settlement currency determined?
Funds received in BRL are converted and settled in the currency chosen at contract time among USD, KRW, or JPY. Please confirm the exchange-rate basis and settlement cycle in the contract terms.

Official sources on payments in Brazil

Inquire about ITAU payments in Brazil

Hecto Financial's team will work with you to review a payment method mix suited to the Brazilian market.

Contact us