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🇧🇷 Brazil ELO Payment Integration Guide

Elo is a domestic card network jointly established by major Brazilian banks in 2011, and a significant share of local-only cards that cannot be used with international brands are issued on this network. To properly capture Brazilian card revenue, you need to check Elo acceptance in addition to Visa and Mastercard.

When to consider ELO payments in Brazil

Brazil's card market has a deeply rooted installment (parcelamento) culture, where a 2-to-12-installment option often determines the purchase decision for higher-priced items. Elo is a domestic card network jointly established by Banco do Brasil, Bradesco, and Caixa in 2011, issuing a wide range of debit, credit, and prepaid cards and holding a strong grip on the local-only card user base. If you only enable international brands, this customer segment's payments drop off at the approval stage.

For online merchants with high average order values and strong installment demand — such as fashion, electronics, and ticketing — and for own-site stores targeting a middle-aged-to-older customer base with a high share of card payments, accepting Elo directly stops the leakage of card revenue. Deploying it alongside Pix lets you cover both real-time-transfer users and installment-preference users.

Elo Serviços (joint venture of BB, Bradesco, and Caixa)
Operator
Brazil's domestic card network
Position
Card number entry + 3-D Secure authentication
Payment method
Real-time
Approval

Basic flow of ELO payments in Brazil

When a consumer enters their Elo card details at checkout, the transaction is approved in real time after online identity verification such as the issuing bank's 3-D Secure authentication, and at this point the consumer can choose to pay in a single payment or in installments (parcelamento). Hecto Financial receives the approved funds in BRL, converts them, and settles them in the contracted currency among USD, KRW, or JPY. Even for installment transactions, the merchant settlement terms are set separately according to the contract.

Hecto Financial's ELO coverage

Through Hecto Financial's integration, merchants in Korea can consider accepting Elo cards without entering into a direct acquiring contract in Brazil. Because card-based methods come with industry restrictions and chargeback policies, it's a good idea to confirm the range of supported installment terms and dispute-handling procedures before signing the contract.

※ This section describes the general support process and does not guarantee actual integration availability for any specific merchant. Please confirm exact coverage and fees through consultation.

What to check before applying and integrating

  • Business registration country

    Confirm contract eligibility for merchants registered in Korea

  • Sales channel

    The integration method and priorities differ depending on your online sales channel mix, such as your own site, open marketplaces, or mobile apps

  • Product category

    Confirm in advance whether your category falls under restricted industries per ELO's operator merchant policy

  • Local regulatory compliance

    Confirm compliance with Brazil's payment and foreign exchange regulations (see official sources below)

Settlement currency, settlement cycle, and refund terms

Elo card sales are received in BRL, converted, and settled in the currency chosen in the contract among USD, KRW, or JPY. Even if the consumer chooses installments, the settlement method follows the contract terms first. Card refunds are processed as cancellations of the original transaction, and since canceling an installment transaction can take time to reflect across each billing cycle, it's good practice to inform customers of the expected refund timeframe.

Brazil ELO payment FAQ

QIsn't accepting just Visa and Mastercard enough for card payments in Brazil?
It may not be. A significant number of local-only cards in Brazil are issued exclusively on the Elo network, so if you only enable international brands, those customers' payments won't go through at all.
QCan Elo cards also be used for installment payments?
Yes. Elo supports parcelamento (installment splitting), a core practice in Brazilian card payments, and the range of installments offered is determined by your merchant policy and contract terms.
QWhat's the refund window if a Brazilian consumer cancels a card payment?
Brazil's consumer protection law (CDC) guarantees a 7-day right of withdrawal after receipt for online purchases. Refunds are handled by canceling the original card transaction, and it's good practice to note that installment transactions may take longer to reflect.
QWhat currency is Elo revenue settled in?
Funds are received in BRL, converted, and settled in the currency chosen at contract time among USD, KRW, or JPY. It is not paid out in Brazilian reais as-is.

Official sources on payments in Brazil

Inquire about ELO payments in Brazil

Hecto Financial's team will work with you to review a payment method mix suited to the Brazilian market.

Contact us