The main pillars of e-commerce payments in Colombia are PSE bank transfers and large cash collection networks, but beneath these lies a layer of smaller collection and top-up platforms that use neighborhood stores as terminals. Refácil is part of a platform family that gives store owners the ability to sell prepaid mobile carrier top-ups, collect utility bills, and sell digital products, with consumer touchpoints being its affiliated stores spread nationwide.

However, whether this network is consistently available as an online checkout collection channel for overseas merchants' e-commerce order proceeds is difficult to confirm from public information alone. Merchants that need cash collection coverage should first integrate with a verified major collection network, and consider Refácil as a supplementary channel only after confirming actual integration availability and the distribution of collection points.

Assuming this is available, the general flow is as follows. When a consumer places an online order, they are issued a payment reference code, and after presenting the code at a nearby Refácil affiliate store to pay in cash, the order is finalized once payment is confirmed. Whether this flow is actually offered, and how long payment confirmation takes, must be verified during the integration review stage.

Integrating through Hecto Financial lets a Korean company consider adopting Refacil payments without a separate local contract in Colombia. However, since this method's collection network coverage and its viability as an online payment integration are still things to be confirmed, there are more items to check in advance than for standard methods (availability, settlement cycle, fees, currency options). Confirmation with Hecto Financial's sales team before contracting is essential.

• Business registration country

  Confirm whether a contract is available for merchants registered in Korea

• Sales channels

  The integration method and priority vary depending on your online sales channel mix, such as owned mall, open marketplaces, or mobile apps

• Product categories

  Check in advance whether your products fall under categories restricted by the Refacil operator's merchant policy

• Local regulatory compliance

  Confirm compliance with Colombia's payment and foreign exchange regulations (under the jurisdiction of BanRep and the SFC) (see official sources below)

Proceeds collected in Colombian pesos (COP) are received by Hecto Financial, converted, and paid out to the merchant in whichever contract currency — USD, KRW, or JPY — was chosen; COP settlement is not offered. Because a cash collection channel is, by nature, more limited than card payments when it comes to cancellations and refunds, the refund path (such as bank account reimbursement) and processing timeline must be specifically confirmed before signing a contract.

• Banco de la República (Central Bank of Colombia), Superintendencia Financiera de ColombiaOfficial information on Colombia's payment system (BanRep) and financial institution supervision (SFC). If this page's content differs from actual regulations, the official source takes precedence.