Because the domestic market is small, New Zealand consumers are accustomed to shopping on overseas sites, and PayPal account holders are correspondingly common. This guide covers the decision criteria and settlement structure for Korean merchants selling cross-border to introduce PayPal.
New Zealand is a market where, due to limited domestic product selection, a culture of buying directly from overseas sites has taken hold. PayPal, with its buyer protection program, is effective at lowering the psychological barrier to overseas payments, and it supports displaying and paying in NZD so consumers can check amounts in a familiar currency. It also serves to capture customers who are reluctant to enter their card details directly on an overseas site.
Priority candidates are businesses with no cross-border constraints, such as direct-to-consumer sites shipping Korean brand products directly to New Zealand, or digital products and subscription services. However, since buyer protection makes it relatively easy for disputes to be filed, it is advantageous for dispute handling to have shipment tracking and transaction record-keeping systems in place before introducing this method.
When a consumer selects PayPal at checkout, logs into their account, and approves the payment, the amount is paid from whichever source the consumer designates — balance, linked card, or linked bank account. Hecto Financial receives the transaction in NZD, then converts it and settles it in the currency agreed in the merchant contract.
A business in Korea can consider accepting PayPal through Hecto Financial without a local contract in New Zealand. Support conditions and dispute handling policies vary depending on the industry and transaction structure, so a consultation is required before signing a contract.
※ This section describes the general support process and does not guarantee that integration is available for any specific merchant. Please consult with us to confirm the exact scope of support and applicable fees.
Confirm contract eligibility for businesses registered in Korea
The integration method and priority vary depending on your online sales channel mix, such as direct-to-consumer sites, open marketplaces, and mobile apps
You must confirm in advance whether your products fall under a category restricted by PayPal's merchant policies
You must confirm compliance with New Zealand's payment and foreign exchange regulations (under the jurisdiction of the RBNZ and FMA) (see official sources below)
When a New Zealand consumer pays in NZD, Hecto Financial receives that payment in NZD, then converts it and pays the merchant in USD, KRW, or JPY as selected in the contract. If a refund is decided through a PayPal dispute, it is returned via the original payment route, and since missing the dispute response deadline can result in an unfavorable outcome, a notification monitoring system is recommended.
Hecto Financial's dedicated team will help you review the right combination of payment methods for the New Zealand market.
Contact us