This page covers using a generic bank transfer (SEPA transfer / account-to-account payment) for sales in Austria, rather than a specific branded method. See how it functions as an alternate route complementing standardized methods like eps, along with the settlement structure.
Austria is part of SEPA (the Single Euro Payments Area), so account-to-account euro transfer infrastructure is well established, and deposits between banks that support SEPA Instant Credit Transfer can arrive within seconds. That said, on the online checkout page, eps—which completes approval in a single step—is effectively the standard, so it is more realistic to treat a generic bank transfer as a complementary route that supports customers or transaction types for whom eps is not a good fit.
Typical use cases include German-speaking customers accustomed to the pre-order, pay-in-advance (Vorkasse) model, quote-based B2B payments, and high-value transactions that exceed card limits. Because it can take time to confirm receipt of funds, you should design your inventory-holding policy and automatic cancellation rules for unpaid orders together.
The basic model is that the merchant provides an IBAN and payment reference number, and the consumer sends the transfer directly from their own online banking; combining this with an open banking (PSD2)-based payment initiation service can also let the consumer start the transfer from within the checkout page. Once the euro (EUR) payment is confirmed, it accumulates in Hecto Financial's receiving account, is converted, and is then paid out to the domestic merchant in the contracted currency—USD, KRW, or JPY.
Since this is not a branded payment method, the key elements are less about a separate merchant screening process and more about operating the receiving account and the deposit reconciliation system. When integrating with Hecto Financial, confirm the reference-number matching approach and the scope of settlement reporting provided before signing the contract.
※ This section describes the general support process and does not guarantee actual integration eligibility for any specific merchant. Please confirm the exact scope of support and applicable fees through a consultation.
Confirm contract eligibility based on domestic business registration
The integration method and priority vary depending on your online sales channel mix—owned mall, open marketplace, mobile app, and so on
Check in advance whether your products fall under categories restricted by the bank transfer provider's merchant policy
Confirm compliance with EU payment regulations such as PSD2 and SEPA (see official sources below)
Because a generic transfer is a push payment initiated by the consumer, there is effectively no chargeback risk. Hecto Financial converts the received EUR and settles it to the merchant in a single currency of their choosing—USD, KRW, or JPY—with the cycle following the contract. Meanwhile, if an Austrian consumer exercises their EU right of withdrawal (typically 14 days) and returns a product, the merchant must execute a refund transfer, so it is a good idea to have a process in place for collecting the consumer's IBAN.
Hecto Financial's dedicated team will help you review the right combination of payment methods for the Austrian market.
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