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🇨🇴 Colombia Davivienda Payment Integration Guide

Davivienda is one of Colombia's major commercial banks, supporting transfer payments authenticated through its own banking channel for its customers at online checkout. This guide covers the customer base traits of this bank, which also operates the mobile wallet DaviPlata, and what to weigh when considering adoption.

When to consider Davivienda payments in Colombia

In Colombia, bank transfer payments are anchored around the PSE standard, but major banks also offer their own payment paths for their customers. Davivienda is a retail bank strong in payroll accounts and consumer finance, and it has expanded its customer base to include the financially underserved through its low-cost mobile wallet DaviPlata. That makes it a bank where own-bank authenticated transfers deliver a noticeably better experience for mass-market commerce.

For categories where purchases line up with pay cycles, such as everyday consumer goods or subscription services, or for merchants with a large share of customers outside Bogotá, it's worth considering the Davivienda path alongside PSE. As with the Bancolombia button, a conditional UI that shows this option only to Davivienda's own customers is effective.

Banco Davivienda
Operator
Transfer via bank authentication
Payment method
Real-time approval
Processing time
Retail bank / DaviPlata
Distinguishing trait

Basic flow of Colombia Davivienda payments

A consumer who selects Davivienda at checkout is taken to Davivienda's online banking or app authentication to approve the transfer. As soon as it's approved, the result is notified to the merchant and the funds move to Hecto Financial's local collection account. The authentication step may include additional confirmation, such as OTP, depending on the bank's security policy.

Hecto Financial's Davivienda coverage

Integrating through Hecto Financial makes it possible to consider adoption without a local entity in Colombia or a direct contract with Davivienda. That said, coverage and settlement cycle, fees, and currency options vary depending on the merchant's conditions, so confirmation in advance is recommended.

※ This section describes the general support process and does not guarantee that integration is possible for any specific merchant. Please confirm the exact scope of support and fees through a consultation.

What to check before applying and integrating

  • Business registration country

    Confirm contract eligibility for businesses registered in Korea

  • Sales channel

    The integration method and priority vary depending on your online sales channel mix — own site, open marketplace, mobile app, etc.

  • Product category

    Check in advance whether your category falls under restricted business types per Davivienda's merchant policy

  • Local regulatory compliance

    Confirm compliance with Colombia's payment and foreign exchange regulations (under the jurisdiction of Banco de la República and the SFC) (see official sources below)

Settlement currency, cycle, and refund terms

Settlement follows a local-collection-then-foreign-currency-payout structure. Hecto Financial receives the Davivienda transfer proceeds in COP, converts them, and pays them into the merchant in Korea's account in whichever currency — USD, KRW, or JPY — was selected under the contract. If a refund is needed, it's safer to confirm the retransfer procedure and timeline for returning funds to the consumer's account before contracting.

Colombia Davivienda payment FAQ

QHow is the Davivienda path different from paying through PSE?
PSE has the consumer pick a bank and then transfer through a common standard procedure, while the Davivienda path lets its own customers approve directly through their familiar app authentication. The shorter checkout path favors conversion among its own customers.
QDoes this include DaviPlata wallet payments?
DaviPlata is a separate mobile wallet operated by Davivienda. Its coverage depends on the integration setup, so merchants for whom DaviPlata users make up a significant share should confirm support during a consultation.
QCan we designate KRW as the settlement currency?
Yes. Hecto Financial converts the funds received in COP and settles in whichever currency — USD, KRW, or JPY — is selected under the contract, so specifying KRW settlement is possible. Refer to the contract terms for the exchange rate basis.
QWhat must be confirmed before adopting this method?
Confirm category restrictions, how the option is shown to the bank's own customers, the refund processing timeline, and the settlement cycle before contracting. See the official sources below for matters related to Colombia's payment and foreign exchange regulations.

Official sources on payments in Colombia

Inquire about Colombia Davivienda payment integration

Hecto Financial's team will work with you to find the right combination of payment methods for the Colombian market.

Contact us