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🇩🇰 Denmark Trustly Payment Integration Guide

Trustly is an open-banking-based account-to-account (A2A) payment method operated by Sweden's Trustly Group. The consumer logs into their own bank to approve the payment, so it is charged directly from the account without a card.

When to consider Trustly payments in Denmark

Denmark has one of the highest online-banking usage rates and electronic ID verification is part of everyday life, which creates fertile ground for bank-login-approved account transfer payments to be readily accepted. Trustly is a PSP that started this kind of A2A payment in the Nordics and has expanded it across Europe; a distinguishing feature is that it does not route through card networks, giving it a different fee structure and no card-style chargeback process.

It is worth considering as an alternative route for travel and ticket bookings with frequent high-value payments, for gaming and trading businesses accustomed to account-based deposits and withdrawals, or for high-priced product categories where card fees are a heavy burden. Since MobilePay absorbs most everyday low-value payments in Denmark, it is realistic to position Trustly as a complementary track for high-value transactions and those with frequent refunds.

Trustly Group AB
Operator
Bank-login account transfer (A2A)
Payment method
Nordics and Europe broadly
Coverage
No card needed, direct account payment
Feature

Basic flow of Trustly payments in Denmark

The consumer selects Trustly at checkout and chooses their bank, then the account transfer is approved instantly after bank login and authentication (satisfying PSD2 SCA requirements). Hecto Financial receives the transferred funds in DKK, converts them, and settles them domestically in the contracted currency among USD, KRW, or JPY. Because the merchant never handles account details directly, the security burden is lower.

Hecto Financial's Trustly coverage

Integrating through Hecto Financial lets a Korean merchant consider Trustly account transfer payments without holding a local Danish account. Supported bank coverage, industry policy, and fees and settlement cycle vary by transaction structure, so these need to be confirmed with the sales team before signing the contract.

※ This section describes the general support process and does not guarantee that integration will be possible for any specific merchant. Please confirm the exact scope of support and fees through a consultation.

What to check before applying and integrating

  • Business registration country

    Confirm whether a contract is available under a Korean business registration

  • Sales channels

    The integration method and priorities differ depending on your online sales channel mix, such as an owned storefront, open marketplaces, or a mobile app

  • Product categories

    Check in advance whether your products fall under a restricted category under Trustly's merchant policies

  • EU regulatory compliance

    Confirm compliance with EU payment regulations such as PSD2 and SEPA (see official sources below)

Settlement currency, settlement cycle, and refund conditions

Trustly payment funds are received by Hecto Financial in Danish kroner and, after conversion, settled in whichever of USD, KRW, or JPY was selected. Because it is account-transfer based, refunds are processed as a reverse transfer to the consumer's account, and even for EU consumers' 14-day right-of-withdrawal requests, the refund path tends to be simpler than with cards. The settlement cycle and fees follow the contract terms.

Denmark Trustly payment FAQ

QCan all customers of major Danish banks use this?
It depends on the range of banks Trustly supports connecting to, and Nordic coverage tends to be broad. The list of supported banks needs to be confirmed at the time of integration.
QWhat does having no chargebacks mean?
It means card scheme dispute procedures do not apply, so the risk of dispute-driven forced refunds is lower. However, the refund obligations under EU consumer protection rules still apply in the same way.
QThis is an account transfer payment, so how is settlement received?
Hecto Financial receives the DKK funds transferred from the consumer's account, converts them, and settles domestically in whichever of USD, KRW, or JPY was selected at the time of contracting.
QDoesn't this overlap with MobilePay?
MobilePay is an app centered on low-value, everyday payments, while Trustly is based on direct account transfers, giving it an edge for high-value payments and deposit/withdrawal-type services. Depending on average order value and industry, the two can be deployed alongside each other.

Official sources on payments in Denmark

  • Danmarks NationalbankOfficial information on Denmark's payment systems and related regulations. If this page's content differs from actual regulations, the official source takes precedence.

Inquire about Trustly payment integration in Denmark

Hecto Financial's team will work with you to review the payment method mix best suited to the Danish market.

Contact us