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🇧🇪 Belgium Bancontact mobile Payment Integration Guide

Bancontact mobile is a mobile payment route where Belgian consumers scan a QR code or approve directly within the Payconiq by Bancontact app. Payment is completed with just a smartphone, with no card number entry required. Here's an overview of adoption requirements and the settlement structure for businesses targeting mobile-first shopping customers.

When to consider Bancontact mobile payments in Belgium

The Bancontact scheme remains the default for online payments in Belgium, but the device on which payment happens is quickly shifting to smartphones. The Payconiq by Bancontact app is linked directly to bank accounts, and payment is completed with just a QR scan or in-app approval, with no card-detail entry step, resulting in less drop-off on mobile screens. Since it is a scheme jointly backed by Belgium's banking sector, there is no separate need to build consumer trust in it.

For businesses with a high share of mobile web/app revenue, or those running promotions based on social channels and app push notifications, this can offer an advantage in payment completion rate over card-entry-based payment. The desktop-web-centered card payment route is covered separately on the Bancontact card page.

Bancontact Payconiq Company
Operator
App QR / in-app payment
Payment method
App PIN / biometric authentication
Authentication
Real-time
Processing time

Basic flow of Bancontact mobile payments in Belgium

On mobile web, the payment button directly launches the Payconiq by Bancontact app, while on desktop a QR code is displayed for the consumer to scan with the app. The moment the consumer approves with a PIN or biometric authentication in the app, the account debit and approval notification happen in real time, and this in-app authentication itself satisfies PSD2's SCA (Strong Customer Authentication) requirement. Approved transactions are relayed through Hecto Financial, which collects the euro (EUR) amount.

Scope of Hecto Financial's Bancontact mobile support

Integrating through Hecto Financial lets a Korean corporation consider adopting Payconiq by Bancontact app payment without a separate local contract in Belgium. Whether this can be bundled under the same contract as the card payment route, and how conditions differ by channel (mobile web, app, desktop QR), vary based on industry and transaction volume, so confirmation through consultation before contracting is necessary.

※ This section describes general support procedures and does not guarantee actual integration availability for any specific merchant. Please confirm exact coverage and fees through consultation.

What to check before applying and integrating as a merchant

  • Business registration country

    Confirm whether contracting is possible on a Korea-based business basis

  • Sales channel

    The integration method and priority differ depending on the mix of online sales channels, such as a direct-to-consumer store, marketplace, or mobile app

  • Product categories handled

    Advance confirmation is needed on whether your industry falls under a restricted category per Bancontact mobile's merchant policy

  • EU regulatory compliance

    Confirmation is needed on compliance with EU payment regulations such as PSD2 and SEPA (see official sources below)

Settlement currency, settlement cycle, and refund conditions

The euro (EUR) amount debited at the moment of app approval is collected and converted by Hecto Financial, and settlement to the merchant in Korea is made only in one of USD, KRW, or JPY as selected in the contract, with the cycle following the contract terms. Refunds are processed as refund transactions against the original transaction, and having a process in place to handle 14-day withdrawal right requests that apply to EU distance sales reduces the potential for disputes.

Belgium Bancontact mobile payment FAQ

QHow do you cover Belgian customers who don't use the Payconiq app?
Since most Belgian consumers own a Bancontact card itself, offering both app payment and card payment leaves almost no coverage gap. Whether to adopt the mobile route alone or run it alongside card payment is best decided based on your revenue mix by channel.
QCan the settlement currency be set to euros (EUR)?
No. The payment amount is collected by Hecto Financial in euros, but settlement to the merchant in Korea is made only in the currency selected in the contract among USD, KRW, and JPY. The timing of the applicable exchange rate and the settlement cycle follow the contract terms, so advance confirmation is needed.
QCan this be adopted without a local entity in Belgium?
When integrating through Hecto Financial, contracting on a Korea-based corporate basis is possible in some cases. However, availability depends on the industry and transaction structure, so confirmation through consultation is needed.
QWhat restrictions must be confirmed before contracting?
You must confirm the Bancontact scheme operator's (Bancontact Payconiq Company's) industry restriction policy, merchant account eligibility requirements, and the dispute handling procedure before contracting.

Official sources on payments in Belgium

  • National Bank of BelgiumOfficial source for Belgian payment system oversight and statistics. If this page's content differs from the actual regulations, the official source takes precedence.

Inquire about adopting Belgium Bancontact mobile payments

The Hecto Financial team will help you review the right combination of payment methods for the Belgian market.

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