GrabPay is the wallet payment method of Grab, the super-app headquartered in Singapore, and it combines with a points ecosystem to serve as a complement to cards. This page covers the payment flow, settlement structure, and things to check when a Korean merchant accepts GrabPay through Hecto Financial.
Grab is Southeast Asia's leading super-app, headquartered in Singapore, bundling ride-hailing, food delivery, and financial services into one app, and it has built its own wallet, GrabPay, into a core payment layer. Even in card-dominant Singapore, users within the Grab ecosystem tend to choose GrabPay to earn reward points and spend their in-app balance, making wallet payments a complement to cards in this market. Because the same app is used across multiple Southeast Asian countries, it also offers the advantage of a consistent payment method when expanding regionally.
This is especially suitable for Korean merchants offering services to Singaporean consumers that overlap with Grab's usage context, such as food, delivery, or lifestyle. If your channel skews toward 20s-40s app users who are sensitive to points, adding GrabPay alongside cards can broaden payment choice and help drive repeat purchases.
When a consumer selects GrabPay at online checkout, they're either redirected to the Grab app or scan a QR code to approve payment using their app balance or a linked card. The approved amount is generated in SGD; Hecto Financial receives it locally, converts it, and pays it to the Korean merchant in whichever contracted currency—USD, KRW, or JPY—was chosen.
Through Hecto Financial, Korean merchants can consider accepting GrabPay without signing an individual merchant contract with Grab. The scope of support may differ between online and QR payments, and fees, the settlement cycle, and currency options need to be confirmed before signing a contract.
※ This section describes general support procedures and does not guarantee that integration is available for any specific merchant. Please consult with us to confirm the exact scope of support and applicable fees.
Confirm contract eligibility for businesses registered in Korea
The integration method differs depending on whether sales are online-only or also include physical stores in Singapore
Check in advance whether your business falls under a category restricted by GrabPay's merchant policies
Confirm compliance with Singapore's payment and foreign exchange regulations (see official sources below)
GrabPay payment proceeds are generated in SGD; Hecto Financial receives them locally, converts them, and settles them to the Korean merchant in whichever of the three currencies—USD, KRW, or JPY—was chosen in the contract. The cycle and fee rate vary by contract terms. Refunds are typically returned to the consumer's GrabPay balance, and since both Grab's policies and Hecto Financial's operating standards apply, please confirm the processing timeline in advance.
Hecto Financial's team can help you review the right combination of payment methods for the Singapore market.
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